ANSWERS TO YOUR QUESTIONS

DO YOU TAKE CUSTOM ORDERS?

I welcome enquires for all custom orders, including birthdays, wedding, corporate, anniversaries etc. enquires to go through:

victoriatreats@gmail.com

 

Seasonal Pre-order events 

i endeavour to sell my collection on valentines day, mothers day, easter, fathers day, end of year teacher gift, elf on shelf and christmas. 

HOW MUCH ARE MY COOKIES 

my cookies prices varies according to level of design and sizes. prices start from 3.50£ to 5£. sizes varies from 2inches to 5 inches each.

Can be cookies be frozen?

yes my cookies can be frozen. 

cookies would stay fresh in it original packaging for 3-4weeks. my cookies are baked and packed away within 2-3 days depending on the design. if you are not ready to eat them they can be stored in freezer till you are ready to eat them. 

to freeze the cookies you need to place them carefully in freezer safe container or bag, rather than stacking them on top of another try stacking them by their sides. if your biscuit is packed in a gift box you can put the box straight in the freezer, remove them from the freezer to defrost the night before you want to gift or eat them. DO NOT OPEN the container or bag until they are completely thawed. this is the most important step as opening the container may cause condensation to form and will ruin the cookies. 

 

what flavours are available 

signature flavour is vanilla 

other include chocolate, strawberry lemonade, cinnamon roll.

 

Do you cater for food allergies 

my cookies recipe include 

eggs 

flour 

sugar

butter 

whilst my cookies do not include nut i bake in a domestic kitchen which stores nuts. 

 

DO YOU POST YOUR TREATS

yes i post my treats worldwide

For uk deliveries i will ship via Royal mail using 1st class or signed for so that you can track your order. i also use DHL sometimes for guaranteed deliveries. 

for all our international deliveries i use DHL TRACKED. 3-5 BUSINESS DAYS

whilst i take every measure your order is packaged securely for transportation i cannot be held responsible for any damaged incurred by carrier.

 

 

 

IS BUYING ON-LINE SAFE?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

 

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

I am here to help!!